Updated: June 23, 2026
By using OpenAssistant, you agree to the practices described in this Privacy Policy.
For additional information about OpenAssistant's security practices and compliance program, please visit our Trust Center.
1. Introduction & Applicability
This Privacy Policy explains how 3Gen Internet Corporation collects, uses, discloses, retains, and safeguards information in connection with the use of our services (the "Services").
This Privacy Policy applies regardless of how you access the Services, including through websites, applications, integrations, APIs, or other platforms. This Privacy Policy governs only information collected by OpenAssistant in connection with the Services and does not apply to information collected by third parties.
The following terms are used throughout this Privacy Policy:
"Information" means both Personal Information and anonymized or aggregated data collected in connection with the Services.
"Personal Information" means any information that identifies or can reasonably be linked to an individual.
"Services" means all products and services provided by OpenAssistant, including scheduling, automation, account management, customer support, analytics, and related features.
"Site" means OpenAssistant's websites, applications, communications, integrations, and APIs through which the Services are provided.
"User" means an individual or organization that uses the Services.
2. Information We Collect
Account & Billing Information
When you create an account, OpenAssistant primarily uses third-party authentication providers such as Google or Microsoft to verify your identity. Through these providers, we receive basic account information such as your name and email address.
Users may optionally provide additional profile information, including company name, phone number, or address, to support account management and communications.
If you subscribe to a paid plan, payment processing is handled by a third-party payment processor such as Stripe. OpenAssistant does not store or process full payment card information. We receive limited billing details such as payment status, billing contact information, and the last four digits of your payment method for account and recordkeeping purposes. All payment information is governed by Stripe's privacy and security practices.
Connected Services Data
When you connect third-party accounts and services such as Google, Microsoft, Slack, Zoom, or other supported providers, OpenAssistant may access and process information made available through those connections in accordance with the permissions you grant.
Depending on the connected service and permissions authorized, this information may include calendar data, email content, messages, contacts, files, documents, meeting information, availability data, and related metadata.
OpenAssistant processes this information to provide requested functionality, execute workflows, perform tasks, generate outputs, and otherwise deliver the Services.
User-Provided Content
OpenAssistant may collect and process content that users voluntarily provide through the Services, including files, documents, notes, instructions, knowledge sources, prompts, messages, contacts, and other information submitted to customize, operate, or improve the functionality of the Services.
This information may be used to provide requested features, personalize assistant behavior, execute workflows, generate outputs, respond to user requests, and otherwise deliver the Services. OpenAssistant processes such information only as necessary to provide the Services and in accordance with this Privacy Policy.
Third Party Integrations
OpenAssistant allows users to connect third-party services and integrations, such as Google, Microsoft, Zoom, and other productivity or communication platforms, to enable core functionality of the Services.
Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Data accessed through these integrations is used solely to provide and improve OpenAssistant's functionality and is not used for advertising purposes.
OpenAssistant also utilizes third-party service providers, including AI service providers such as OpenAI and Anthropic, to support certain intelligent features of the Services. These providers process data only as necessary to deliver functionality on OpenAssistant's behalf and are contractually restricted from using customer data to train or improve their general models. Anthropic operates under a zero-day data retention policy, meaning data is not retained after processing.
All third-party integrations and service providers are subject to contractual obligations designed to protect the confidentiality and security of data.
Marketing Communications
OpenAssistant may send users product updates, service-related communications, and promotional information related to the Services. Users may opt out of promotional communications at any time by following the unsubscribe instructions provided in such messages or by contacting us directly.
Automatic Data Collection
OpenAssistant and affiliated third parties may use cookies, embedded scripts, pixels, web beacons, and similar tracking technologies ("Tracking Technologies") to automatically collect information as you interact with the Site and Services. These technologies help operate the Services, maintain user sessions, analyze usage, and improve performance and user experience.
Cookies allow us to recognize your browser and keep you logged in where applicable. You may manage or disable cookies through your browser settings; however, certain features of the Services may not function properly without cookies.
Usage Data includes information about how you interact with the Services, such as scheduling activity, feature usage, and general engagement metrics. This information helps us provide analytics, monitor system performance, and improve functionality.
Log and Device Data may include IP address, browser type, operating system, pages viewed, timestamps, and related technical information. This data is used for security, analytics, and operational purposes and may be aggregated or de-identified where appropriate.
3. How We Use Your Information
Provision of Services
We use personal information to create and manage user accounts, authenticate access, process subscriptions, and deliver OpenAssistant's scheduling, automation, workflow execution, research, communication, and coordination features. This includes processing information from connected services and user-provided content to perform tasks, execute workflows, generate outputs, manage preferences, and provide requested functionality.
Third-Party Integrations
Information obtained through connected third-party services is used to provide requested functionality, execute workflows, perform tasks, generate outputs, and otherwise deliver the Services.
Security and Fraud Prevention
We use information to protect the Services, detect and prevent unauthorized activity, errors, and misuse, and maintain the integrity and security of user accounts.
Service Improvement and Analytics
We use usage data and analytics to operate, maintain, improve, and enhance the Services, develop new features, and understand user engagement and performance. OpenAssistant may create and use aggregated or de-identified information that does not reasonably identify an individual for analytics, security, research, product improvement, and operational purposes.
Communications
We use contact information to send service-related communications such as account updates, security notices, billing information, and responses to inquiries.
Marketing Communications
Where permitted, we may send promotional communications related to OpenAssistant. Users may opt out of promotional messages at any time.
Legal and Compliance
We may use and disclose personal information as required to comply with applicable laws, regulations, legal processes, and governmental requests.
5. Data Retention
Account Information
OpenAssistant retains user account information, including profile and contact details, for as long as an account remains active, including when a user is downgraded to a free plan. Account information may be retained for a reasonable period after account termination to comply with legal obligations, resolve disputes, and enforce agreements.
Connected Services Data
Message threads and related communication data that are no longer active are deleted within approximately 30 days, unless retention is required for operational, legal, or security purposes.
Legal and Compliance Retention
We may retain certain personal information as necessary to comply with applicable laws, regulations, legal processes, accounting requirements, and contractual obligations.
Aggregated or De-identified Data
OpenAssistant may retain aggregated or de-identified information for analytics, service improvement, and operational purposes, where such data does not reasonably identify an individual.
6. User Choices and Privacy Rights
Marketing Communications
Users may opt out of promotional communications at any time by following the unsubscribe instructions included in such messages or by contacting us at privacy@openassistant.com. Service-related communications, such as billing and security notices, may still be sent as necessary.
Cookies and Tracking Technologies
Users may manage or disable cookies through their browser or device settings. Please note that disabling cookies may impact certain functionality of the Services.
Analytics Controls
Some analytics providers may offer opt-out mechanisms for certain data collection. Users may manage preferences through applicable provider tools where available.
Access, Correction, and Deletion
Users may access and update personal information through their account profile at any time. Users may also request deletion of their account and associated personal information, subject to applicable legal, security, and contractual retention requirements.
Requests related to privacy rights may be submitted to privacy@openassistant.com.
7. Security
OpenAssistant maintains appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. While no system can be guaranteed to be completely secure, we continuously review and enhance our security practices.
We also require our service providers and subprocessors to implement appropriate security measures consistent with industry standards.
8. State and International Privacy Rights
This section describes additional privacy rights available to individuals under applicable data protection laws, including the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), and the European Union General Data Protection Regulation (GDPR).
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have certain rights regarding your personal information, including the right to:
- Know the categories and specific pieces of personal information we have collected about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to certain legal exceptions
- Receive personal information in a portable, commonly used, and machine-readable format
- Opt out of the sale or sharing of personal information (OpenAssistant does not sell personal information)
You also have the right not to be discriminated against for exercising any of your CCPA or CPRA rights.
You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authority and your identity.
California residents may exercise these rights by contacting us at privacy@openassistant.com.
Virginia Privacy Rights (VCDPA)
If you are a Virginia resident, you have certain rights under the Virginia Consumer Data Protection Act, including the right to:
- Confirm whether we are processing your personal data
- Access your personal data
- Correct inaccuracies in your personal data
- Delete personal data, subject to applicable exceptions
- Obtain a copy of your personal data in a portable format
Virginia residents may exercise these rights by contacting us at privacy@openassistant.com.
European Union Privacy Rights (GDPR)
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of personal data ("right to be forgotten"), subject to legal obligations
- The right to restrict or object to certain processing
- The right to data portability
- The right to withdraw consent at any time where processing is based on consent
You also have the right to lodge a complaint with a supervisory authority in your country of residence.
EU users may exercise their rights by contacting us at privacy@openassistant.com.
Other U.S. State Privacy Rights
Residents of other U.S. states may have additional privacy rights under applicable state laws. Requests may be submitted by contacting us at privacy@openassistant.com.
Verification and Response Timing
To protect your privacy, we may require verification of your identity before fulfilling requests. We respond to verified requests within the timeframes required by applicable law.
9. Children
We do not knowingly or actively collect Personal Information from children under the age of 13. If you have reason to believe that any child under this age has provided their Personal Information to us, please contact us at privacy@openassistant.com and we will take the proper steps to delete that Information.
10. Privacy Policy Changes
OpenAssistant may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or the Services. Updates will be effective when posted. Where required by law, we will provide notice of material changes through the Services or by email.
11. Accuracy
Users are responsible for providing accurate and up-to-date information and for maintaining the accuracy of their account information. OpenAssistant is not responsible for issues arising from inaccurate or outdated information provided by users.
12. International Data Transfers
OpenAssistant is based in the United States and may process personal information in the United States and other countries where it or its service providers operate. Where required by applicable law, OpenAssistant implements appropriate safeguards to protect personal information transferred internationally.
13. Contact Us
If you have any questions about our privacy practices, please feel free to contact our data protection team at:
Email: privacy@openassistant.com